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TechTeam Government Solutions Achieves ISO 20000 Certification
CHANTILLY, Va., March 3 -- TechTeam Government Solutions, Inc., a wholly-owned subsidiary of TechTeam Global, Inc. (NASDAQ:TEAM), announced today it has achieved ISO/IEC 20000-1:2005 certification (ITMS 557407) in recognition of its standardized best practice techniques. The certification demonstrates TechTeam's commitment to providing greater customer focus, tangible cost savings and more effective supplier management for its customers.
The ISO/IEC 20000-1:2005 IT Service Management standard is the most widely recognized and reputable IT Service Management system framework in the world. To meet the requirements, TechTeam Government Solutions' staff underwent a complex certification process, including an audit by BSI Group, a global provider of management systems assessment, certification, and training services.
"Achieving the ISO 20000 certification is a significant landmark for TechTeam," said David Kriegman, president of TechTeam Government Solutions. "We are committed to continuously improving overall organizational performance. This certification supports our commitment to increasing value delivered to our customers, optimizing performance and providing the highest quality IT service available."
William Donahue (Lt. Gen., Ret., U.S. Air Force), executive vice president of TechTeam Government Solutions, oversaw the ISO/IEC 20000-1:2005 certification process. "This certification demonstrates our commitment to these industry best practices, which we can now offer to our customers to help improve their own level of service quality," said Donahue.
About TechTeam Government Solutions, Inc.
TechTeam Government Solutions provides IT-based services to DoD, Federal Civilian, and state and local agencies. TechTeam has core competencies in cyber security, network engineering, ITIL®-based managed services, enterprise architecture, net-centric operations, and modeling and simulation sciences. For information about TechTeam Government Solutions, Inc., please call 800-275-1177 or visit http://www.techteamgovt.com.
About TechTeam Global, Inc.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800-522-4451 or visit http://www.techteam.com.
Safe Harbor Statement
This press release may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements reflect management's current views with respect to future events and financial performance. Actual results may differ materially from those expected because of various risks and uncertainties. Being ISO 20000 does not guarantee the quality of the services provided, the Company's ability perform as contracted, or successfully obtain new business. Other risks and uncertainties are discussed in the company's filings with the Securities and Exchange Commission including its most recent Annual Report on Form 10-K.
Source: TechTeam Government Solutions, Inc.
CONTACT: Damon Scott, TechTeam Government Solutions, Inc.,
+1-703-956-8160, damon.scott@techteam.com; or Jessica Klenk, Boscobel
Marketing Communications, +1-301-588-2900 Ext. 121, jklenk@boscobel.com, or
Michael Rudd, Boscobel Marketing Communications, +1-301-588-2900 Ext. 115,
mrudd@boscobel.com
Web Site: http://www.techteamgovt.com/
TechTeam Government Solutions Achieves ISO 20000 Certification
CHANTILLY, Va., March 3 -- TechTeam Government Solutions, Inc., a wholly-owned subsidiary of TechTeam Global, Inc. (NASDAQ:TEAM), announced today it has achieved ISO/IEC 20000-1:2005 certification (ITMS 557407) in recognition of its standardized best practice techniques. The certification demonstrates TechTeam's commitment to providing greater customer focus, tangible cost savings and more effective supplier management for its customers.
The ISO/IEC 20000-1:2005 IT Service Management standard is the most widely recognized and reputable IT Service Management system framework in the world. To meet the requirements, TechTeam Government Solutions' staff underwent a complex certification process, including an audit by BSI Group, a global provider of management systems assessment, certification, and training services.
"Achieving the ISO 20000 certification is a significant landmark for TechTeam," said David Kriegman, president of TechTeam Government Solutions. "We are committed to continuously improving overall organizational performance. This certification supports our commitment to increasing value delivered to our customers, optimizing performance and providing the highest quality IT service available."
William Donahue (Lt. Gen., Ret., U.S. Air Force), executive vice president of TechTeam Government Solutions, oversaw the ISO/IEC 20000-1:2005 certification process. "This certification demonstrates our commitment to these industry best practices, which we can now offer to our customers to help improve their own level of service quality," said Donahue.
About TechTeam Government Solutions, Inc.
TechTeam Government Solutions provides IT-based services to DoD, Federal Civilian, and state and local agencies. TechTeam has core competencies in cyber security, network engineering, ITIL®-based managed services, enterprise architecture, net-centric operations, and modeling and simulation sciences. For information about TechTeam Government Solutions, Inc., please call 800-275-1177 or visit http://www.techteamgovt.com.
About TechTeam Global, Inc.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800-522-4451 or visit http://www.techteam.com.
Safe Harbor Statement
This press release may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements reflect management's current views with respect to future events and financial performance. Actual results may differ materially from those expected because of various risks and uncertainties. Being ISO 20000 does not guarantee the quality of the services provided, the Company's ability perform as contracted, or successfully obtain new business. Other risks and uncertainties are discussed in the company's filings with the Securities and Exchange Commission including its most recent Annual Report on Form 10-K.
Source: TechTeam Government Solutions, Inc.
CONTACT: Damon Scott, TechTeam Government Solutions, Inc.,
+1-703-956-8160, damon.scott@techteam.com; or Jessica Klenk, Boscobel
Marketing Communications, +1-301-588-2900 Ext. 121, jklenk@boscobel.com, or
Michael Rudd, Boscobel Marketing Communications, +1-301-588-2900 Ext. 115,
mrudd@boscobel.com
Web Site: http://www.techteamgovt.com/